Communications

Have you not received emails from BYU-Pathway about the system transition? Please carefully follow the instructions below to determine if it's a fix you can make or something we can help with.

1. Check the personal email on your BYU-Pathway account. Type "New BYU-Pathway Portal" in the search bar. You should have received several emails with instructions and your new assigned byupathway.edu login.
2. If you haven't received any emails:
   
   1. Check your deleted folder. Some inboxes retain messages deleted within the last 30+ days.
   2. Check your junk/spam folder.
   3. Make sure your inbox isn't full, which causes emails to bounce.
   4. Add BYU-Pathway as a contact, including email domains with "byupathway" and "byupw".
   5. Make sure your personal email in your student profile is updated.
3. If you have followed the instructions in your email and are still experiencing issues, sign in to help.byupathway.edu and create a support ticket. The Help Center also has Knowledge Base articles to address common concerns, but we understand there are still system issues that may prevent students from taking needed actions.