Communications

Not receiving emails from BYU-Pathway? Please carefully follow the instructions below to determine if it's a fix you can make or something we can help with.

1. Check the personal email on your BYU-Pathway account. Type "New BYU-Pathway Portal" in the search bar. You should have received several emails with instructions and your new assigned byupathway.edu login.
2. If you haven't received any emails:
   
   1. Check your deleted folder. Some inboxes retain messages deleted within the last 30+ days.
   2. Check your junk/spam folder.
   3. Make sure your inbox isn't full, which causes emails to bounce.
   4. Add BYU-Pathway as a contact, including email domains with "byupathway" and "byupw".
   5. Make sure your personal email in your student profile is updated.
3. If you have followed the instructions in your email and are still experiencing issues, sign in to help.byupathway.edu and create a support ticket.